Privacy Policy for SIPP LONDON LTD

1. Privacy Policy Overview

SIPP LONDON LTD ("we", "us", or "our") is committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you interact with our website and services, including when you browse our pages, submit an enquiry, or provide information as part of a reservation or guest visit.

2. Information We Collect

We only collect personal data that is relevant to delivering our hospitality services and running our website. Depending on how you interact with us, we may collect:

• Identity and contact details such as your name, email address, and telephone number when you use our contact or reservation forms.
• Reservation information including preferred date and time, number of guests, and any notes you choose to provide (for example, accessibility needs or seating preferences).
• Communication details such as the content of emails, messages, or enquiries you send to us and our related responses.
• Technical and usage data such as basic information about your device, browser type, and how you use our website, collected through cookies and similar technologies, where applicable.

We collect this information directly from you when you provide it to us, or automatically through your use of our website.

3. Use of Personal Data

Your personal data is used strictly for lawful purposes connected with our hospitality services and the operation of our website. We may use your information to:

• Process and manage reservations, booking enquiries, or changes to your visit.
• Respond to questions, requests, or feedback submitted via our Contact Us or Reservations pages.
• Deliver information you request about our menu, dishes, drinks, atmosphere, guest journey, and other services we offer.
• Improve the guest experience at our venue, including tailoring our services based on your preferences or feedback.
• Maintain the security and performance of our website and to support troubleshooting, analytics, and service improvements.
• Comply with legal, regulatory, or governmental requirements that apply to SIPP LONDON LTD.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your personal data only when it is necessary for legitimate business purposes or when required by law, including:

• Trusted service providers who assist us in operating our website, managing reservations, or communicating with guests (for example, web hosting, email services, or booking tools). These providers are required to handle your data securely and only in accordance with our instructions.
• Professional advisers such as legal, accounting, or regulatory advisers where this is necessary for compliance and business governance.
• Law enforcement or regulatory bodies when we are legally required to disclose information or when disclosure is necessary to protect our rights, guests, staff, or property.

Whenever we share your data with third parties, we take appropriate steps to ensure your information remains protected.

5. Cookies and Tracking Technologies

Our website uses basic cookies and similar technologies to support core functionality and to help us understand how visitors use our site. These may include:

• Strictly necessary cookies that enable essential site functions such as navigation and access to secure areas.
• Preference or performance cookies that help us remember your choices or understand how visitors interact with our pages, so we can improve content and usability.

You can control or disable cookies through your browser settings at any time. Please note that some parts of the site may not function correctly if certain cookies are disabled. For more detailed information about our use of cookies, please refer to our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. These measures may include secure systems, limited access controls, and staff awareness of privacy responsibilities.

While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining a level of protection that is appropriate to the nature of the data we process.

7. Your Rights

As a visitor in the United Kingdom, you have rights under applicable data protection laws, which may include:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request the deletion of your personal data where there is no good reason for us to continue processing it.
• The right to object to or request restriction of certain types of processing, where permitted by law.
• The right to request the transfer of your data to another service provider where technically feasible and legally required.

If you wish to exercise any of these rights, or if you have questions about how your data is handled, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request.

8. Retention of Information

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which we collected it, including to provide our services, respond to enquiries, meet legal, regulatory, tax, or accounting requirements, and resolve potential disputes.

When personal data is no longer required for these purposes, we will take appropriate steps to securely delete, anonymise, or otherwise dispose of it in line with our data retention practices and legal obligations.

9. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, you can contact us using the details below:

You may also reach out to us before or after making a reservation via our Contact Us page or when using the enquiry forms available across our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updates will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your privacy.